Of course, we assume if you are looking for help figuring out what happened to your package that you have already taken these steps, other than perhaps waiting the 36 hours, because they are pretty obvious. Check your mailbox or wherever else you receive mail.See if someone else accepted the delivery.Look around the delivery location for your package.Look for a notice of attempted delivery.On the Amazon help page titled Find a Missing Package That Shows as Delivered, Amazon explains that, essentially, you need to wait 36 hours past the ‘shown as delivered’ time before you can escalate it to Amazon. OLD INFORMATION THAT IS NO LONGER APPLICABLE BUT LEFT HERE FOR ARCHIVAL REASONS You can also try using the Amazon Customer Service Chatbot if you prefer not to use the phone, although we have not tested it recently. At this point the system will offer you a refund or a replacement. As of November 2019 here is what you have to do if your order shows as delivered but never arrived: Call Amazon at 88 You will be asked to let Amazon verify your account by having Amazon text the number they have associated with your account (while you are on the phone) and once you have verified it, the automated system will guide you through some options, one of which is “about an order”, followed by “are you calling about an item?” Answer ‘yes’ to this, and then the system asks you about the item, and gives you the option to say that it never arrived. UPDATE AS OF NOVEMBER 2019! All of the below information about the Amazon “Find a Missing Package” page no longer applies, since Amazon modified the page and you can no longer contact them through the page. What to Do When Your Amazon Order Shows as Delivered but is Actually Missing So, what should you do when your Amazon order goes missing? Here’s what to do. Your tips via CashApp, Venmo, or Paypal are appreciated! Receipts will come from ISIPP. The Internet Patrol is completely free, and reader-supported.
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